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Frequently asked questions

Clear answers before you begin.

Find essential information about applications, documents, timelines, fees and security.

Is the simulation a final offer?

No. It is an estimate. Final terms depend on application review and approval.

Which documents may be requested?

Depending on your situation: ID, proof of address, income evidence and project documents.

How can I track my application?

The dashboard timeline shows the current stage. Important changes generate a notification.

How long does processing take?

A complete application is usually first reviewed within 24–72 business hours. Additional checks may take longer.

How are fees presented?

Applicable fees are shown before confirmation. Never pay using details other than those in your account.

Is my data protected?

Access is authenticated, communications are limited to application needs and important actions are logged.